Frequently Asked Questions and Answers...

• How long will it take my carpet to dry?

Normal drying time is about 6 to 12 hours, depending on the humidity level in the air, air movement, and room temperature. The application of Scotchgard will  make the drying process take a bit longer.

• How long will it take my furniture to dry?

It typically takes anywhere from 1-2 hours. We recommend you abstain from 1-2 hours.

• Will all the spots come out?

We treat all spotted areas with the most professional techniques available today and are successful more than 97% of the time. But rest assured; we completely exhaust our huge arsenal of cleaners before we declare a stain permanent.

• How safe are your cleaning and protection methods?

We use only the safest, most effective technology to assure not only your satisfaction, but your safety as well. We do not use any chemicals, or leave any irritant residues.

• What does "cleaning to the standards" mean?

In 1992, representatives from the carpet manufacturing industry, the carpet cleaning industry, and the federal government set a common set of standards for the carpet cleaning industry. These standards are now referred to as the Soo1-92 standards. It was agreed that each of these cleaning processes should include these common steps:

• Pre-Vacuum
• Pre-treat spots, stains and heavily soiled areas
• Hot Water Truck-mounted Extraction
• A thorough rinse
• Scotchgard Fiber Protector ( additional charges will apply )

• Cleaning your carpet in accordance to these industry standards will help assure that you'll get a quality cleaning job.

• My carpet has bleached or faded spots, can you correct that?

If there is color loss in the carpet, it may be able to be spot dyed, or we can do a carpet repair for you by replacing that area of carpet with another piece from our stock.
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